Wednesday, January 7, 2009

6 Laws of Customer Experience

Bradley from Customersfirst forwarded this GREAT article to us. If you only read one law, please read #6
http://experiencematters.files.wordpress.com/2008/07/the-6-laws-of-customer-experience_v7.pdf

Monday, January 5, 2009

Benefits

Where can I get a complete list of the benefits available to NETSA members?